Privacy Policy

Last Updated: January 2025

1. Introduction

Edudent ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring platform, including our website, mobile applications, and tutoring services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile information
• Educational Information: Grade level, subjects of interest, academic goals, and learning preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Messages, feedback, and communications with tutors and support staff

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on platform, features used, session recordings (with consent)
• Location Data: General geographic location (city/country level)
• Cookies and Tracking Technologies: To enhance user experience and analyze platform usage

2.3 Tutoring Session Information

• Session Recordings: Video and audio recordings of tutoring sessions (with explicit consent)
• Session Materials: Shared documents, whiteboard content, and educational materials
• Progress Tracking: Learning progress, assessment results, and academic performance data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide online tutoring services and educational support
• Match students with appropriate tutors
• Schedule and conduct tutoring sessions
• Track academic progress and provide personalized learning experiences

3.2 Communication

• Send important service updates and notifications
• Respond to inquiries and provide customer support
• Share educational resources and study materials
• Send promotional content (with your consent)

3.3 Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and educational tools
• Conduct research to enhance learning outcomes
• Ensure platform security and prevent fraud

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular training on data protection and privacy practices

5. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Object to certain processing activities
• Data portability (receive your data in a structured format)
• Opt out of promotional communications
• Control session recording settings

6. Children's Privacy

Our services are designed for students of all ages, including minors. We:

• Obtain parental consent for students under 13 (or applicable age of consent in your jurisdiction)
• Implement additional safeguards for minor users
• Provide parents with access to their child's information
• Allow parents to request deletion of their child's information

7. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: